Real-time parcel tracking
Your parcel is very important to us. Use our tracking service to find out instantly where it is at the click of a button.
Il s'agit du numéro international du colis. C'est ce numéro que le destinataire devra indiquer dans son pays (auprès de la poste locale ou distributeur final) en cas de non livraison ou de dépôt dans un bureau de poste.
Attention : ce numéro est susceptible d’être modifié après réception du colis dans notre hub si les informations déclarées lors de votre commande ne sont pas exactes.
How can I track my Happy-Post parcel?
Take advantage of the real-time online parcel tracking tool offered by Happy-Post to simplify your shipments within France and internationally.
Once your parcel is shipped, check the tracking information in your “My Orders” section. If you don’t have the shipment number, contact our customer service to obtain it.
Then, enter your parcel number (starting with 1). From there, you can track your parcel step by step until its delivery to its destination.
Why does my package tracking indicate a delivery to another destination?
The first tracking number you receive in your “My Orders” area allows you to follow your parcel to our parcel verification centre. Once verified, we will apply the final destination label. Once scanned, you’ll find the international number on the tracking page of our website, allowing you to track your package to its final destination.
What are your delivery times?
Delivery times may vary depending on the destination of your parcel and the option chosen for collection and delivery. Estimated delivery times are indicated when you place your order, but it is important to note that these are only estimates based on current delivery times. Several factors can influence the delivery times of your parcels, such as: logistical problems, order processing problems, customs problems, high delivery volumes, problems with delivery partners, weather conditions.
How do I know if the parcel has been delivered?
To check if your parcel has been delivered, you can follow these steps:
- Log in to your account on our website, then access the “Track” section.
- Look for the tracking number associated with your package. You can find it in your order information.
- Enter the tracking number in the box provided and click on “Search”.
- The tracking page will display the details of your package, including its current status. If the package has been delivered, this information should be shown along with the delivery date.
If you have any concerns or questions regarding the delivery of your package, please do not hesitate to contact our customer service department at serviceclient@happy-post.com.
Send a parcel anywhere in the world with Happy-Post
Send a parcel to Europe
Send a parcel to Africa
Send a parcel to DOM-TOM
Send a parcel to America
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Frequently Asked Question about Parcel Tracking
What do tracking statuses like "In Transit," "Out for Delivery," or "Delivered" mean?
- In Transit: Your package is currently moving between different stages of its route. It may be en route to a new destination or awaiting processing at a sorting center.
- Out for Delivery: Your package has been scanned as being on the verge of delivery. It is typically in the delivery vehicle and should be handed over to you shortly.
- Delivered: Your package has been delivered to the specified address or to a pickup point. It has been scanned as being handed over to you or to an authorized recipient.
What should I do if my package shows "Delayed" or "Delivery Issue" in the tracking status?
- If your package is marked as “Delayed,” it means there has been an unforeseen issue in the delivery process, such as adverse weather conditions, a logistical problem, or another issue.
- In the case of a “Delivery Issue,” it could be due to an incorrect address, absence during the delivery attempt, or another difficulty. In both cases, it is recommended to contact customer service for more details and instructions on the next steps to take.
Can I receive tracking updates via email or SMS?
- No, it is not possible to receive tracking updates via email or SMS. Tracking for your parcel is only available through our dedicated tracking page. You can check the status of your shipment at any time there.
- You can also create a direct tracking link by adding ?id=[TRACKINGNUMBER] to the end of the tracking URL. For example, to track parcel number 11424741 (Happy-Post number only), use the following URL: happy-post.com/en/track/?id=11424741.
What should I do if the tracking indicates that my package has been delivered, but I haven’t received it?
If the tracking shows that the package has been delivered but you haven’t received it, first check if the package was left in a secure location (such as with a neighbor or at a pickup point). If you still can’t find it, contact our customer service immediately to report the issue and initiate an investigation.
How can I retrieve a package that couldn't be delivered?
If your package cannot be delivered, it will be placed at the nearest postal center or pickup point in the destination country. It will be held there for a limited period. If the package is not retrieved within the allotted time, it will be returned to our warehouse. At that point, you will have the option to either pick it up directly or pay for a new label to reschedule the delivery.
Are the tracking information updates in real time?
Tracking information is updated regularly, but it may not be in real time. Scans are performed at each key stage of the delivery process, but there may be a delay between the event and the online tracking update.
Is there a tracking option for international shipments?
Yes, we provide an international tracking number once your package leaves our processing platform. This tracking number will be available in your “My Orders” section, next to the label “International Tracking Number“. You can use this to track your package all the way to its final destination.
Is it possible to authorize a third party to pick up my package?
Yes, it is often possible to authorize someone else to pick up your package. This option can usually be specified at the time of ordering or directly with the carrier. You may also need to provide a power of attorney to allow someone to collect the package on your behalf. The authorized person will generally need to present identification and proof of your authorization or the power of attorney to collect the package.